THE ORGANIZATION
Think Utility Services is a privately owned utility billing and submetering company supporting property owners and managers. The broader business has operated since 1957, and the submetering company began in 1996. Think Utility Services employs approximately 30–35 people and provides billing and collection services to approximately 50,000 units in more than 400 communities. The company serves multifamily, condominium, commercial, and mixed-use properties and is known as a nimble operation that provides turnkey solutions for clients. They are family-oriented and plan to continue their tradition of care for employees for years to come. Since their founding, they’ve held as a guiding principle, “treat others the same way you would like to be treated.”
THE OPPORTUNITY
As a key member of the executive team, the Controller will report directly to the Chief Executive Officer (CEO). The Controller will keep the CEO updated on key company information and provide critical financial and operational metrics. The Controller will oversee daily billing and financial operations, drive process improvements, optimize resource allocation, and foster a culture of operational excellence—working closely with the leadership team to develop and implement strategic initiatives that enhance overall efficiency and productivity.
The ideal candidate is a highly collaborative, hands-on financial leader who combines strong analytical and administrative ability with an encouraging, relational leadership style. The company is looking for someone who is honest, diligent, caring, and able to build strong relationships with team members while bringing rigorous process efficiency to billing, accounting, and monthly reporting. Likely candidates may be serving as a Controller or in a lead accounting role. A CPA designation is not required; however, candidates must be available to commute regularly to the office in Seminole, FL.
WHAT THEY DO
Think Utility Services provides submetering and utility-billing services that help communities and properties recover utility costs, improve visibility into consumption, and provide resident/property-manager support across billing and metering questions. Revenue is approximately $6 million annually and has increased over the past five years, which leadership attributes to great service and the company website. The business operates from one office with approximately 30 full-time employees; about 80% of senior leadership has been with the company for five years or more. Customers know Think Utility Services for their excellent service. They empower sustainable communities by promoting eco-friendly processes and habits.
POSITION DESCRIPTION
Title: Controller
Classification: Full-time
Reports to: Chief Executive Officer (CEO)
Location: 9200 Seminole Blvd, Seminole, FL 33772 (No remote work)
Direct reports: Utility Billing Department (approximately 12 people)
EXECUTIVE SUMMARY
The Controller is responsible for overseeing daily billing and financial operations, ensuring dependable reporting, and strengthening the controls, processes, and cadence needed to support the business. The role combines hands-on accounting leadership (close, AP/AR, payroll, banking) with operational partnership across billing workflows and data systems. The Controller will also lead the HR function within Think Utility Services.
GENERAL RESPONSIBILITIES
Own day-to-day financial operations and support an accurate, timely close process.
Lead operational reporting: define, produce, and improve recurring metrics and ad-hoc analysis for leadership.
Partner with the CEO and leadership team on operational excellence initiatives and resource allocation decisions.
Maintain strong internal controls and reliable handling of banking and payment-processing workflows.
Lead and develop teams through clear priorities, coaching, and collaborative execution.
SPECIFIC RESPONSIBILITIES
Supervise the Utility Billing Department (approximately 12 people).
Serve as the primary human resources officer.
Manage daily bank receipts.
Manage billing data imports into client software.
Set up and close out job projects.
Manage payments to all properties.
Oversee payroll for Think Utility Services and Think1 Corp.
Lead accounting close-outs for Think Utility Services and Think1 Corp.
Oversee Accounts Payable for Think Utility Services and Think1 Corp.
Oversee Accounts Receivable for Think Utility Services and Think1 Corp.
Manage payments of insurance for all companies.
Manage quarterly Workman’s Compensation audits for all companies.
Lead end-of-year close-out for Think Utility Services and Think1 Corp.
Prepare/oversee end-of-year journal entries for Think Utility Services and Think1 Corp.
QUALIFICATIONS
Advanced Excel skills and QuickBooks knowledge.
Background in management & accounting.
Understanding of billing operations.
Ability to create complex reports delineating key company metrics.
Understanding of importing and exporting financial information.
Experience managing teams.
Understanding of banking procedure and credit card processing.
Character:
Collaborative, service-oriented partner to operations and leadership.
Honest, diligent, and caring, with high integrity and strong ownership for accuracy and follow-through.
Comfortable balancing urgency with precision in a deadline-driven environment.
Competence:
Strong analytical skills and ability to translate complex financial/billing data into clear reporting.
Operationally minded accounting leader who can improve processes while keeping the work moving.
Leader, encourager, administrator, relational partner, and analytical thinker who can develop people and improve performance through coaching and systems.
Chemistry with Culture:
Works effectively in high pace, detail-oriented schedule-focused workplace. Able to communicate honestly and directly when problems are encountered rather than to cover over issues and hide mistakes.
Hands-on, encouraging leader willing to be close to the work while raising the bar on process, relationships, and outcomes.
Thrives in a family business and builds trust through presence, responsiveness, and clarity.
Comfortable with strong commitments to community involvement and corporate philanthropy.
Compensation and Benefits
Salary: Salary to be discussed in a personal interview with qualified candidates.
Benefits include:
Dental insurance
Health insurance
Life insurance
Vision insurance
PTO
OPPORTUNITIES & CHALLENGES
Lead a high-volume, operationally critical billing function where accuracy, timeliness, and customer experience matter.
Build and strengthen financial and operational reporting—turning billing and accounting data into clear, actionable metrics for leadership.
Standardize and improve processes across imports/exports, reconciliations, and close cycles across multiple entities (Think Utility Services and Think1 Corp.).
Coach and develop an operating team (Utility Billing Department, approximately 12 people) while driving cross-functional collaboration.
Balance day-to-day execution (receipts, payroll, AP/AR) with continuous improvement and strategic support to the executive team.
SUCCESS IN THE ROLE
Early success will be measured by the Controller’s ability to understand the full billing cycle, including month-end close outs, while building strong relationships with team members. The preferred timeline has the candidate beginning in the first quarter of 2027, and assuming operational control on or before the third quarter of 2027.
LIVING IN SEMINOLE, FLORIDA
Seminole, Florida is in the Tampa Bay metro area, tucked along the Pinellas County coastline between Clearwater and St. Petersburg. It offers an easy fifteen-minute drive to some of the finest Gulf Coast beaches in the country, a walkable, well-kept downtown, and a slower, neighborly pace than downtown Tampa, yet never further than 30 minutes away. Ample recreation is close at hand: Gulf beaches like Madeira Beach and Indian Rocks are nearby, Seminole Lake Park and its municipal golf course anchor the community's green space, and Walsingham Park and the Boca Ciega Bay waterways offer excellent trails, boating, and fishing. The broader Tampa Bay region adds professional sports (the Buccaneers, Rays, and Lightning), a thriving arts and culinary scene, and easy access to two international airports.
Cost of living remains a genuine advantage: a typical three-bedroom home in Seminole currently runs in the range of roughly $475,000–$500,000, depending on the source and month. which is notably more accessible than comparable coastal markets, and Florida's lack of state income tax helps an executive take home more of their pay.
If you believe this opportunity aligns with your passion and experience, or you’d like to recommend someone, please reach out to:
Dr. Rich Kidd
Managing Partner
Or apply though the website using the APPLY NOW button below.